Refund and Returns Policy

Overview

Refund and Returns Policy

Overview

Thank you for shopping with Pixme.

Please note that personalised, customised, and made-to-order products may be non-returnable and non-refundable due to their personalised nature.

This may include personalised stationery, photobooks, kids stationery, tags and badges, photo calendars, personalised gifts, décor, customised photo prints, accessories, and other products that are specially created according to the customer’s requirements.

Once a personalised or customised order has been placed and processed, we generally do not accept returns, exchanges, or cancellations unless the product is received damaged, defective, incorrectly produced, or different from the product ordered.

For eligible non-personalised products, our refund and return policy lasts 7 days from the date of delivery. If 7 days have passed since your purchase/delivery, we may not be able to offer a refund or exchange.

To complete a return, we may require your order number, receipt, or other proof of purchase.

Why Personalised Items May Be Non-Returnable

Personalised and customised products may not be eligible for return because:

  • Products are specially customised and made according to your requirements.
  • Personalised products generally cannot be resold to another customer.
  • Products may contain customer-provided names, photographs, messages, designs, or other personal information.
  • Products may be damaged or altered after delivery or handling.
  • Customised products are produced specifically for the individual order.

Therefore, change-of-mind returns are generally not accepted for personalised or customised products.

Damaged, Defective, or Wrong Product

If you receive a product that is:

  • Damaged
  • Defective
  • Incorrect
  • Different from what you ordered
  • Printed or produced incorrectly due to an error on our part

please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photographs of the product
  • Clear photographs of the packaging
  • A brief description of the issue

For customised products, we may also request photographs showing the personalised information or printing issue.

After reviewing and verifying the issue, Pixme may provide an appropriate resolution, which may include:

  • Replacement of the product
  • Reprinting of the product
  • Correction of the product
  • Refund, where applicable

The final resolution will depend on the nature of the issue and our verification.

Refunds

If your refund is approved, we will process the refund through the original payment method, wherever possible.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.

For customised products, refunds will generally only be considered where the product is damaged, defective, incorrectly produced, or otherwise qualifies for a refund under this policy.

Late or Missing Refunds

If you have not received an approved refund yet:

  1. First check your bank account again.
  2. Contact your card or payment provider, as it may take some time for the refund to appear.
  3. Contact your bank if necessary, as additional processing time may be required.

If you have completed these steps and still have not received your refund, please contact us:

Email: pixmegallery@gmail.com
Phone / WhatsApp: 9549541111

Sale Items

Sale or discounted items may have different return and refund conditions.

Unless specifically stated otherwise, sale, discounted, promotional, personalised, or customised products may not be eligible for return or refund.

If a sale item is received damaged, defective, or incorrectly supplied, please contact us within 48 hours of delivery with the required photographs and order information.

Exchanges

We generally replace products only when they are:

  • Defective
  • Damaged during delivery
  • Incorrectly produced
  • Incorrectly supplied by Pixme

Personalised or customised products cannot generally be exchanged simply because the customer has changed their mind or selected incorrect personalisation details.

If the error was caused by incorrect information provided by the customer, such as an incorrect name, spelling, photograph, message, date, or design instruction, the product may not qualify for a replacement or refund.

For an eligible replacement, please contact:

Email: pixmegallery@gmail.com
Phone / WhatsApp: 9549541111

We will provide further instructions after reviewing your request.

Personalisation and Customer-Provided Information

Customers are responsible for checking the information submitted for personalised products before placing an order.

This may include:

  • Names
  • Spellings
  • Dates
  • Photographs
  • Messages
  • Addresses
  • Designs
  • Product selections
  • Sizes
  • Colours
  • Other customisation details

Pixme is not generally responsible for errors resulting from incorrect information submitted by the customer.

If the product has been produced correctly according to the information submitted by the customer, a return, replacement, or refund may not be available.

Gifts

If a product was purchased as a gift and qualifies for a refund or replacement under this policy, the resolution will generally be provided to the original purchaser, unless otherwise agreed.

If the gift recipient contacts us regarding a damaged, defective, or incorrect product, we may require the original order information to verify the purchase.

Shipping Returns

If Pixme approves a return, we will provide the appropriate return instructions.

Do not send products back to us without first contacting Pixme and receiving return instructions.

For approved returns, the return address will be communicated to the customer based on the particular order.

Unless the return is due to a product being damaged, defective, incorrectly produced, or incorrectly supplied by Pixme, the customer may be responsible for the return shipping costs.

Shipping charges are generally non-refundable unless otherwise determined by Pixme or required under applicable law.

If a refund is approved and the customer is responsible for return shipping, the applicable return shipping cost may be deducted from the refund.

For higher-value returns, we recommend using a trackable shipping service.

Pixme cannot guarantee receipt of a returned product until it has been delivered to and accepted by us.

Order Cancellation

Because many Pixme products are personalised and made specifically according to customer requirements, orders may enter production shortly after they are placed.

Once an order has been processed, customised, printed, or moved into production, cancellation may not be possible.

If you need to request a cancellation, please contact us as soon as possible:

Email: pixmegallery@gmail.com
Phone / WhatsApp: 9549541111

Cancellation requests will be considered based on the current status of the order.

Important Note About Personalised Products

Pixme offers products that are specially created using customer-provided photographs, names, text, designs, and other information.

Because these products are made specifically for individual customers, personalised and customised products are generally non-returnable and non-refundable unless they are damaged, defective, incorrectly produced, or otherwise covered by this policy.

We therefore strongly recommend checking all personalisation details carefully before placing your order.

Need Help?

If you have any questions regarding refunds, returns, replacements, cancellations, or your order, please contact us:

Pixme
A brand of ANGIRA CREATION

Email: pixmegallery@gmail.com
Phone / WhatsApp: 9549541111

Website: https://www.pixme.in/

Pixme — Make It Yours.

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