Shipping And Delivery
Dispatch & Delivery Conditions
Pixme currently delivers to all approachable areas of India. For remote, non-approachable, or locations where standard courier services are not available, additional courier or transportation charges may apply, and such charges may have to be borne by the customer.
All products ordered through www.pixme.in go through appropriate quality checks before dispatch. We make every effort to ensure that each product is properly packed and protected so that it reaches the customer in the best possible condition.
Since many Pixme products are personalised, customised, printed, or made to order, the time required to prepare an order may vary depending on the product, quantity, personalisation requirements, and production process.
Pixme reserves the right to use an appropriate courier or delivery partner depending on the destination, package size, weight, product type, and availability of courier services.
General Information
All orders are subject to product availability and successful payment confirmation.
If a product becomes unavailable or there is an unexpected issue with fulfilling an order, we will notify you through email, WhatsApp, or mobile using the contact information provided at the time of placing the order.
Unless there are exceptional circumstances, we make every effort to process and fulfill your order within 15 working days from the date of order.
For the purpose of this policy, working days mean Monday to Saturday, excluding Sundays and Indian public holidays.
Please Note: We do not normally process or dispatch orders on Sundays or public holidays.
The actual delivery date may vary depending on several factors, including:
- Product type
- Personalisation or customisation requirements
- Production time
- Order quantity
- Delivery location
- Courier partner
- Shipping method
- Weather conditions
- Public holidays
- Festivals and peak-season demand
- Transportation delays
- Remote or difficult-to-reach locations
- Other circumstances beyond our reasonable control
The delivery timeline displayed or communicated by Pixme should therefore be considered an estimated timeline and not a guaranteed delivery date.
Online payments do not require any additional delivery charges unless a shipping charge is specifically applicable and displayed during checkout.
COD (Cash on Delivery) is currently not available.
Order Processing
Once an order is successfully placed and payment is confirmed, the order will be moved for processing.
Depending on the product, processing may include:
- Order verification
- Personalisation or design preparation
- Photo or artwork processing
- Printing
- Product production
- Quality checking
- Packing
- Dispatch through the selected courier partner
Personalised and customised products may require additional processing time because they are created specifically according to the information provided by the customer.
Customers are requested to carefully check all personalisation details before completing their order.
Delivery Time (Print Shop)
All gift, photo print, printable, stationery, décor, and other applicable print-shop orders are generally processed within 3–14 business days, depending on the product and order requirements.
Some products may be dispatched sooner, while certain personalised or made-to-order products may require additional processing time.
If we are experiencing a high volume of orders, particularly during festivals, special occasions, promotional periods, or peak shopping seasons, order processing and shipment may be delayed by a few additional days.
After the product has been processed and dispatched, additional time will be required for transportation and delivery to your address.
If there is a significant delay in the processing or shipment of your order, we may contact you through email, WhatsApp, or mobile.
Delivery Time for Fully Customized Products
For products that are fully customised or personalised for you, additional time may be required for designing, personalisation, printing, production, and quality checking before the product can be dispatched.
These products may include, but are not limited to:
- Personalised notebooks
- Personalised stationery
- Kids’ stationery
- Name stickers and name slips
- Tags and badges
- Personalised gifts
- Photobooks
- Photo calendars
- Customised photo prints
- Wall décor
- Name plates
- Customised accessories
- Other made-to-order products
The estimated delivery timeline for these stationery, paper products, personalised products, and other customised items is generally 4–9 business days (maximum) from the date of dispatch.
The actual delivery time may vary depending on the courier partner, delivery destination, transportation conditions, and other circumstances.
Once the product is ready for shipment, a dispatch notification may be sent to the customer through email, WhatsApp, or mobile.
Processing Time & Delivery Time
Please understand that order processing/production time and courier delivery time are separate.
For example, if a product requires several business days for personalisation and production, the courier delivery period will begin only after the product has been dispatched.
Therefore, the total time required to receive an order may include:
Order Processing → Personalisation/Production → Quality Check → Packing → Dispatch → Courier Transit → Delivery
The total delivery period may vary depending on the product and destination.
Shipping Charges
Applicable shipping charges, if any, will be communicated or displayed during the checkout process.
Shipping charges may vary depending on:
- Delivery location
- Package weight
- Package dimensions
- Number of products
- Product type
- Courier availability
- Remote-area delivery requirements
For remote or non-approachable areas where additional courier charges are required, the customer may be responsible for the additional shipping cost.
If any additional shipping amount is required after the order has been placed, Pixme may contact the customer before dispatch to confirm the applicable charges.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address while placing an order.
Please carefully check the following information:
- Customer name
- House/flat number
- Building name, if applicable
- Street/locality
- Village/town/city
- District
- State
- PIN code
- Mobile number
Pixme will use the delivery information provided by the customer for shipment processing.
Pixme may not be responsible for delays, failed deliveries, returns, or additional delivery charges resulting from an incorrect, incomplete, or outdated address or contact information provided by the customer.
If a shipment is returned to Pixme because of an incorrect address, unsuccessful delivery attempts, refusal to accept the package, or other reasons attributable to the customer, additional shipping charges may apply for re-dispatching the order.
Courier & Delivery Partners
Pixme may use third-party courier and logistics partners to deliver orders.
The courier partner may be selected based on factors such as:
- Delivery destination
- Package size and weight
- Product type
- Courier availability
- Serviceability of the location
- Shipping requirements
Once an order has been handed over to the courier partner, delivery is subject to the courier’s operational processes and serviceability.
Courier delivery times may vary between locations.
Order Tracking
Once your order has been dispatched, tracking information may be provided through email, WhatsApp, mobile, or other available communication methods.
Tracking information may take some time to become active after the shipment has been handed over to the courier.
Customers can use the tracking information provided by Pixme or the courier partner to check the shipment status.
In some cases, tracking updates may not appear immediately due to delays in courier system updates.
Delivery Attempts
The courier partner may make one or more delivery attempts at the address provided by the customer.
Customers are requested to ensure that someone is available to receive the package when required.
Delivery may be unsuccessful due to:
- Customer not being available
- Incorrect or incomplete address
- Incorrect mobile number
- Customer refusing the shipment
- Customer not responding to the courier
- Location being outside the courier’s serviceable area
- Other delivery-related circumstances
If a shipment cannot be delivered and is returned to Pixme, additional charges may apply if the customer requests re-shipping.
Delayed Delivery
Although Pixme makes reasonable efforts to process and dispatch orders within the estimated timeline, delivery delays may occur due to circumstances beyond our control.
These may include:
- Courier delays
- Transportation issues
- Weather conditions
- Natural events
- Festivals and public holidays
- High order volumes
- Strikes
- Road or transportation restrictions
- Government restrictions
- Remote-area delivery
- Incorrect customer information
- Courier serviceability issues
- Other unforeseen circumstances
In such situations, Pixme will make reasonable efforts to assist the customer and, where possible, communicate significant delays through email, WhatsApp, or mobile.
High-Volume & Festival Periods
During festivals, holidays, sales, promotional campaigns, and other high-demand periods, order volumes may increase significantly.
As a result, processing, production, dispatch, and delivery may take longer than the usual estimated timeframe.
Customers placing orders for birthdays, weddings, festivals, events, celebrations, or other time-sensitive occasions are advised to place their orders sufficiently in advance.
Pixme cannot guarantee delivery by a particular event or date unless a specific delivery commitment has been expressly confirmed by Pixme.
Remote & Non-Approachable Locations
Pixme attempts to deliver orders throughout India wherever courier services are available.
However, certain remote, rural, restricted, or non-approachable locations may have limited courier serviceability.
For such locations:
- Additional courier charges may apply.
- Delivery may require additional time.
- An alternative delivery address may be requested.
- Delivery may not be possible in certain circumstances.
If additional charges or an alternative arrangement is required, Pixme may contact the customer before dispatch.
Multiple Products in One Order
If an order contains multiple products, the products may have different production or processing timelines.
Pixme may choose to:
- Dispatch the complete order together, or
- Dispatch products separately as they become ready.
If products are dispatched separately, the customer may receive multiple shipments and/or tracking details.
Additional delivery time may apply depending on the individual products in the order.
Damaged Package or Product
Pixme takes reasonable care to pack products securely before dispatch.
However, if a package appears visibly damaged at the time of delivery, customers are advised to take photographs of the package before opening it, where possible.
If the product received is:
- Damaged
- Defective
- Incorrect
- Different from the product ordered
- Incorrectly printed
- Incorrectly personalised due to an error by Pixme
please contact us within 48 hours of delivery.
Please provide:
- Order number
- Clear photographs of the outer packaging
- Clear photographs of the product
- Details of the issue
After reviewing the information and verifying the issue, Pixme may provide an appropriate resolution in accordance with our Refund and Returns Policy.
Incorrect Personalisation Details
Customers are responsible for checking all information submitted for personalised products before placing an order.
This may include:
- Names
- Spellings
- Dates
- Photographs
- Messages
- Addresses
- Designs
- Sizes
- Colours
- Other customisation information
If a product has been correctly produced according to the information submitted by the customer, Pixme may not be responsible for errors resulting from incorrect information provided by the customer.
In such cases, the product may not qualify for replacement, return, or refund.
Order Cancellation
Many Pixme products are personalised, customised, and made specifically according to the customer’s requirements.
Once an order has been processed, personalised, printed, customised, or moved into production, cancellation may not be possible.
If you wish to request cancellation, please contact us as soon as possible after placing the order.
Email: pixmegallery@gmail.com
Phone / WhatsApp: 9549541111
Cancellation requests will be considered based on the current status of the order.
Delivery Confirmation
A shipment may be considered delivered once the courier partner’s tracking system confirms delivery to the address provided by the customer.
If your order is marked as delivered but you have not received it, please contact Pixme as soon as possible with your order details.
We may coordinate with the courier partner to investigate the delivery status.
Important Note
Delivery timelines mentioned on the Pixme website, during checkout, or through customer communication are estimated timelines and may vary depending on the product and delivery location.
Personalised and customised products may require additional production time.
Pixme makes every reasonable effort to process and dispatch orders within the stated timeframe, but courier delays and circumstances beyond our control may affect the final delivery date.
Need Help?
If you have any questions regarding your order, shipping, dispatch, tracking, or delivery, please contact us:
Pixme
A brand of ANGIRA CREATION
Email: pixmegallery@gmail.com
Phone / WhatsApp: 9549541111
Website: www.pixme.in